Sometimes your clients complain that they cannot log into their EMERGE Cart account, kindly take a few minutes to check if they happen to have the issues listed:
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· Unsupported browser: IE, Edge

EMERGE App and EMERGE Cart don't cover Internet Explorer and Edge, do use a different browser such as Chrome, Firefox to have the best performance from app.

· Wrong link to the cart

Please check if they're entering the Cart from the right link, the best way is to keep the EMERGE Cart welcome email for the correct link.
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· Browser cache

Try clearing cache and reload the page if you're using Chrome, Firefox or Safari

Contact support if none of the above works, we'll look into it.