Sometimes users are not able to login to their EMERGE App account, if you happen to be one, check if you're having trouble with at least ONE of these reasons listed:

  • Check your subdomain and email login.

This sounds basic but true, check if you're on the right link and you're using the right login email. The link should look something like this:

Check your email for "yoursubdomain", it should be there.

  • You haven't used the app for 90 days or more. 

Your account is likely already deleted and there is no way to revert your account. You will need to use another email to register a new account if you want to use EMERGE App again.

  • Your internet firewall settings blocked port 8889. 

Reach out to your network administrator, ask them to allow port 8889 and you'll be able to login to EMERGE App.

  • Cache issue. 

Try to clear cache on your browser, close the browser, reopen and try to login again. See the instruction here

  • You deactivated yourself. 

If you are the admin or you have User Management permission and you clicked Deactivate button in User Management module, your login will be deactivated. Please never do it again and contact live chat support (18 hours a day, 6 days a week so be patient if there is no response yet) to activate your login.

If you are NOT the admin (an additional user), contact your EMERGE App account admin and ask them to activate your login or purchase subscription if your 15 days trial expired.

  • None of the above.

Reach out to live chat support, let us know you're unable to login and send a FULL screenshot of the error including your account link (example below) then wait for our response, due to time difference it may take few minutes to few hours but worry not, we will let you know as soon as we are online.

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